When I set out to build the first version of Ed, I had benchmarked a few different chatbot solutions. Testing it out and seeing that I could have a functioning bot in five minutes was what really won me over. Finally, if you believe your business can benefit from the implementation of conversational AI, we guide you to our Conversational AI Hub where we have a data-driven list of vendors.…

Sentiment is challenging to identify when systems don’t understand the context or tone. Answers to polls or survey questions like “nothing” or “everything” are hard to categorize when the context is not given; they could be labeled as positive or negative depending on the question. Similarly, it’s difficult to train systems to identify irony and sarcasm, and this can lead…